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Dec 12, 2012

Error: Spooler subsystem app stopped working

If you have ever gotten the message "spooler subsystem app stopped working..." and you can no longer print, you know what a pain it can be.  Follow the steps below which should resolve your issue.

Option 1:
1. Go to Programs and Features in Control panel > click Turn Windows features on or off
2. click + sign of Print services
3. Select LPD and LPR. Remove Internet Printing Client. > restart your PC to ensure there is no error of spooler service.
4. Add your printer driver again.


Option 2:
1. Rename the file Filename.dll in C:\Windows\System32\Spool\Drivers\w32x86\3 to Filename.old.  Reboot computer and reinstall drivers.


Option 3:
1. Try removing the printer jobs from the C:/windows/system32/spool/printer folder.
2. Restart the PC and test.


Try 1 or all 3 options.  Good Luck!


Aug 16, 2012

Outlook Error Message: "This operation has been cancelled due to restrictions in effect..."


THIS ISSUE IS COMMON AFTER UNINSTALLING GOOGLE CHROME OR MOZILLA FIREFOX.

If you received this error after uninstalling any application that takes over the HTML open command (including, but not limited to, Chrome & Firefox browsers) you may also need to change the HTM/HTML association in the registry.

*It is recommended that you backup your registry before following the steps below:
  1. Start, click Run, type Regedit in the Open box, and then click OK.
  2. Browse to HKEY_CURRENT_USER\Software\Classes\.html
  3. Right click the value for the .html key and select Modify…
  4. Change the value from "ChromeHTML" to "htmlfile" (or from FireFoxHTML to htmlfile)

Cannon uninstall device from device manager.


This solution is based on how to deal with a Linksys Wireless USB Network Adapter WUSB54G and on Windows XP as an example.
  1. Make sure the device is unplugged from the computer.
  2. Boot into Windows. Whether you choose the normal bootup or Safe Mode is up to you. Both works.
  3. Open up Command Prompt.
  4. Enter “SET DEVMGR_SHOW_NONPRESENT_DEVICES=1“.
  5. Now enter “devmgmt.msc” to access Device Manager. Leave the Command Prompt window open.
  6. Go to View > Show hidden devices.
  7. For my WUSB54G it belongs to the “Network adapters” category. Expand it.
  8. You see some of the entries are faded. Those are “ghosted” or non-present devices.For me the “Linksys Wireless-G USB Network Adapter – Packet Scheduler Miniport” entry is “ghosted” and “Linksys Wireless-G USB Network Adapter #2” and “Linksys Wireless-G USB Network Adapter #2 – Packet Scheduler Miniport” are non-present devices (not plugged in).
  9. Open up Registry Editor by going to Start > Run then enter “regedit“. Alternatively you can also type “regedit” in the Command Prompt window that you have left open.
  10. I am dealing with the “Network adapters” category so I go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}. You will see that on the right panel “Network adapters” is mentioned.
  11. The keys are in numbers but on the right panel the device name will be mentioned.The 3 devices that I have mentioned belongs to 0010, 0011 and 0012 respectively. How do I know? Check the right panel of the Registry Editor.
  12. I then proceed on to delete the keys 0010, 0011 and 0012.
  13. You will see that you are now able to uninstall the device in Device Manager. Go back to Device Manager and uninstall the devices.
  14. Most important step! Delete the driver file in question. Mine was the rt2500usb.sys which was located in C:\WINDOWS\system32\drivers (by default).What happens if you don’t follow this step?I did all of the following except for deletion of the driver file. I restarted and plugged in my device, which is the WUSB54G. Upon login Windows immediately detected the device and with some unknown methods installed the device back using the same driver file (which gives me a BSoD when I first installed the device).What happened next? BSoD.
  15. Restart your computer.
  16. Plug in your device. Windows will detect it again. For me it assigned it the name “Linksys Wireless-G USB Network Adapter” instead of “Linksys Wireless-G USB Network Adapter #2″, which is what I want.
  17. Since the SYS driver file is deleted Windows will prompt for it. Simply point it to the location of the new version of the driver.

Jul 9, 2012

Office Outlook 2003, 2007, & 2010 NK2 File Location

  • For Outlook 2003/2007 with Windows 2000, Windows XP, or Windows Server 2003:
    The location of the nk2 file is C:\Documents and Settings\[User Profile]\Application Data\Microsoft\Outlook
    The name of the NK2 file is identical to the Outlook profile name, with .nk2 extension.

  • For Outlook 2003/2007 with Windows Vista, Windows 7, or Windows server 2008:
    The location of the nk2 file is C:\Users\[User Profile]\AppData\Roaming\Microsoft\Outlook
    The name of the NK2 file is identical to the Outlook profile name, with .nk2 extension.

  • For Outlook 2010 with Windows Vista, Windows 7, or Windows server 2008:
    The nk2 file is located in C:\Users\[User Profile]\AppData\Local\Microsoft\Outlook\RoamCache
    The name of the NK2 file is in the following format: Stream_Autocomplete_X_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA.dat The X is the file index (usually 0) and AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA is a random 16-byte key in hexadecimal format.

  • For Outlook 2010 with Windows XP:
    The nk2 file is located in C:\Documents and Settings\[User Profile]\Local Settings\Application Data\Microsoft\Outlook\RoamCache
    The name of the NK2 file is in the following format: Stream_Autocomplete_X_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA.dat The X is the file index (usually 0) and AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA is a random 16-byte key in hexadecimal format.
  • Jul 5, 2012

    SOLVED Issue: "you have been logged on with a temporary profile".

    STEP ONE:
    Log On to the Computer as an Administrator
    You must be logged on to an administrator account using either step 1 or 2 below before you can move on to do the STEP TWO section below.
    1. To Log on to another Administrator account
    NOTE: If you do not have another Administrator account, then proceed to step 2.
    A) Go to the STEP TWO section below.
    OR

    2. To Boot into Safe Mode for the built-in Administrator account
    NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account.
    Error! Cannot read or display file.Tip
    If you cannot boot into Windows and do not have a Windows installation DVD, then you can create and use the boot disc below to boot into Safe Mode with instead.

    Windows 7: (Option Two at link)
    Error! Hyperlink reference not valid.

    Vista: (Option One at link)
    Error! Hyperlink reference not valid.


    A) Boot into Error! Hyperlink reference not valid. (in Vista) or Error! Hyperlink reference not valid. (in Windows 7).

    B) If Safe Mode did not boot into the built-in Administrator
    account, then enable the Error! Hyperlink reference not valid. account. If it did , then go to step 2C.

    C) Log off in Safe Mode, and then log on to the built-in Administrator account to logon with that account in Safe Mode.

    D) Go to the STEP TWO section below.



    STEP TWO

    Delete the User Account Profile's SID Key
    1. Backup anything that you do not want to lose in this user account's C:\Users\(user-name) profile folder, if the profile folder still exists, to another location, then delete the (user-name) profile folder.

    2. Open the Start menu.

    3. In the Start Menu search box, type regedit and press Enter.

    4. If prompted by UAC, then click on Continue (Vista) or Yes (Windows 7).

    5. In regedit, go to: (See screenshot below step 7)

    Code:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number. (See screenshot below step 7)
    NOTE: It should have .bak at the end of it.
    A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.

    B) Repeat step 6 until you find the one that you deleted in step 1 above.
    7. To Backup the Registry SID Key
    WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
    A) Right click on the SID key from step 6, and click on Export.

    B) Type in a name and save the REG file to a safe location.
    NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.

    C) Continue on to step 8.
    8. Right click on the SID key, from step 6 with bak at the end, and click on Delete. (see screenshot above)

    9. Click on Yes to confirm deletion. (See screenshot below)
    10. If there is another SID key with the exact same long number from step 6 for this user account without bak at the end, repeat step 7 first, then right click on this same SID key, and click on Delete. (see screenshot below step 7)

    11. Click on Yes to confirm deletion. (See screenshot below step 9)

    12. Close regedit.

    13. Log off and log on.

    Error! Cannot read or display file.Note
    After you log on to the computer, the profile folder you are having problems with is re-created. If not, then try a Error! Hyperlink reference not valid. using a restore point dated before you got this error. If this still does not help, then you will need to Error! Hyperlink reference not valid. and restore the user folder files from the backup created at step 1.

    Jun 10, 2012

    SOLVED! Repair Master Boot Record (MBR) Windows 7

    Question:
    My computer will no longer boot into Windows.  All I see is a black screen with an underscore in the upper left corner of my screen.  How can I fix this?

    Answer:
    1. Boot off of your Windows 7 installation CD.
    2. Choose "Repair your computer" and then select "Command Prompt"
    3. After selecting repair>cmd prompt, enter:
       BootRec.exe /fixmbr, then hit enter.
    4. Then enter Bootrec.exe /FixBoot. Then hit enter.  This writes a boot sector onto the system partition to start Windows.


    Optional Commands:
    /ScanOs
    . Scans all disks for Windows installations and displays them to you. 

    /RebuildBcd
    . Scans all disks for Windows installations and prompts you to pick the ones you want to add to the BCD.

    Apr 25, 2012

    Allow SonicWall NetExtender Clients Internet Access While Connected


    This article shows how to allow SonicWall NetExtender Client to access the Internet

    while remotely connected.




    1. Log into your Sonicwall, and expand “Network”


    2. Click on “Interfaces” and then click on the Configure link for your WAN connection.


    3. Make sure the box that says “User Login: Https” has a check mark, and then click “OK”


    4. Expand “SSL VPN” on the left, and then click “Server Settings”


    5. Click the red dot next to “WAN” and wait for it to turn green.


    6. Click “Client Settings” on the left, and then configure an IP address range for your SSL VPN Guests, also configure the User Domain, and DNS servers.


    7. Click “Client Routes” on the left pane, Enable “Tunnel All Mode”, this is done to ensure all traffic sent by the client appears to originates from the main office, and not the client’s home router.


    8. Now let’s create a user and grant them access to the appropriate networks during an VPN connection.






    10. Expand “Users” on the left, and then click on “Local Users”.


    11. click “Add User…”


    12. On the “Settings” tab, give the user a username and password.


    13. On the “Groups” tab, Add the user to “Trusted Users”, “Everyone”, and “SSLVPN Services”. Click OK.


    14. Click “Local Groups” on the left.


    15. Click on the “Configure” button for the group “Trusted Users”


    16. Click on the “VPN Access” tab, add “LAN Subnets” and “WAN RemoteAccess Networks” to the list. Click OK.
     
     
    That's it, now your remotely connected clients can access the internal network and have the ability to browse the web.

    Apr 19, 2012

    SOLVED! Your system administrator does not allow the use of saved credentials to log on to the remote computer RDP terminal server because its identity is not fully verified. Please enter new credentials.


    In order to use saved RDP or Terminal Server credentials you need to do the following:



    1. On the local machine, Open Group Policy Editor via Run -> gpedit.msc
    2. Navigate to Local Computer Policy>Computer Configuration>Administrative Templates>System>Credentials Delegation


    3.Open Setting Allow Delegating Saved Credentials with NTLM-only Server Authentication, set it to Enabled click on button Show... and in Show Contents window add Value TERMSRV/*. Close the windows by pressing OK.

    *Repeat step 3 on the following settings:
    Allow Delegating Default Credentials

    Allow Delegating Saved Credentials
    Allow Delegating Default Credentials with NTLM-only Server Authentication

    4. Open comman prompt and enter gpupdate /force command to update your policy.


    IF YOU ARE RUNNING A DOMAIN SERVER AND WISH TO PUSH THESE SETTINGS USING GROUP POLICY FOR THE STATIONS LOGGING ONTO THE DOMAIN DO THE FOLLOWING:
     
    1. Run gpmc.msc
    2. Right-Click on Default Domain Policy and click Edit
    3. Navigate to Local Computer Policy>Computer Configuration>Administrative Templates>System>Credentials Delegation


    4.Open Setting Allow Delegating Saved Credentials with NTLM-only Server Authentication, set it to Enabled click on button Show... and in Show Contents window add Value TERMSRV/*. Close the windows by pressing OK.


    *Repeat step 4 on the following settings:


    Allow Delegating Default Credentials
    Allow Delegating Saved Credentials
    Allow Delegating Default Credentials with NTLM-only Server Authentication
    5. Open comman prompt and enter gpupdate /force command to update your policy.





    Apr 12, 2012

    Solved: Map Network Drive Windows 7 to Server

    Open up GPEdit for the GPO in question; click the ‘User Configuration’ folder, then click the ‘Preferences’ folder. You can see all of the user-relevant options you can set in Preferences. Find Drive Maps under ‘Windows Settings.’

    1. Click Start, then type GPEdit.msc
    2. Locate "User Configuration"
    3. Locate "Preferences"
    4. Create Drive Mappings.

    Here is the link where I found this method:
    http://blogs.technet.com/b/grouppolicy/archive/2009/02/11/gp-preferences-will-reduce-logon-scripts-mapping-drives.aspx

    Mar 14, 2012

    SOLVED! - Adobe Acrobat Reader causes Print Spooler to stop and deletes all printers.


    To solve this, first make sure the Print Spooler is running.  To do this follow these steps:

    1. Click the "Start" Button and enter services.msc and hit enter.
    2. Scroll down to Print Spooler and right-click it.  Choose Start.


    Next, open a PDF document and follow these steps:
    1. Choose "File" from the menu.
    2. Choose "Print" from the options.
    3. From the Print Properties window, click the "Advanced" button.
    3. Place a check in the box for "Print as Image".
    4. Click OK and close out of the Advanced properties.
    5. Print your file.


    That's it, your problem should be resolved!

    Feb 7, 2012

    SOLVED! - How to change Windows remote desktop port number


    How to change Windows remote desktop port number.  This will also allow you to have multiple computers hosting RDP (Remote Desktop - Terminal Services) within your network.  Each computer will have to have a unique port number.  5 Simple Steps Below:


    1. Press "Start" button and type "regedit":

    2. Expand the registry folders to:
    HKEY_LOCAL_MACHINE --> System --> CurrentControlSet --> Control -->Terminal Server --> WinStations --> RDP-Tcp

    3. Locate "Port number" entry and double-click on it. In opened window choose "Decimal" and change "Value data" field to your desired port number.

    4. Click OK.

    5. *Important - Make sure that new port is opened in firewall.

    SOLVED! - Copy (Import) NK2 file from Outlook 2003 or 2007 to Outlook 2010

    Follow These Steps to copy (import) your NK2 Cache to Outlook 2010:
    1. Verify the name of the Profile in the Control Panel. It was 'Outlook'
       
    a. Click Start, and then click Control Panel.
        b. Double-click Mail.
        c. In the Mail Setup dialog box, click Show Profiles. 
    2. Copy the OUTLOOK.NK2 file to the "users\\AppData\Roaming\Microsoft\Outlook" folder.
       a. Copy from Windows XP location:         Drive:\Documents and Settings\Username\Application Data\Microsoft\Outlook
        b. Copy from Windows Vista and later versions location:        Drive:\Users\Username\AppData\Roaming\Microsoft\Outlook

    3. Open Outlook by using this command: "OUTLOOK.EXE /importnk2".
    *When you exit outlook, the NK2 file is renamed, OUTLOOK.NK2.OLD.
    4. Test your Email Address Cache in Outlook by creating a new mail message.

    THAT'S IT -

    Feb 3, 2012

    SOLVED! How to grant 'Allow log on through Terminal Services Right'

    1. Run gpedit.msc (local group policy editor)
    2. Expand Local Computer Policy –> Computer Configuration –> Windows Settings –> Security Settings –> Local Policies –> User Rights Management
    3. Look for the setting called Allow log on through Remote Desktop Services
    4. Double click this policy to open it.
    5. Add the user/group you would like to have remote access to the box.

    That's it, now you can login remotely.